Paperback, Pearson
- NEW - Workbook Format with exercises on removable, perforated pages for students' ease of use.
- NEW - Key Learning Points, a box feature that summarizes contents with some key terms and brief explanations at the end of major sections.
- NEW - Opening Quote at the beginning of every chapter.
- Updated Learning Outcomes to appeal more broadly to different instructor and student needs.
- Updated language and content, to reflect current social trends; coverage includes diversity, inclusiveness, community policing, security issues, and the need for cultural sensitivity in post-9/11 Canada.
- Revised Boxed Features, including Canadian Perspective and Law and Justice Perspective, to reflect more current issues in policing and communication.
- Added Skills Practices in the workbook portion of the text.
- Revised and Updated Journal and Discussion Questions.
- More succinct chapter layout, which combines previous edition's Chapters 10 & 6, and Chapters 8 & 9.
- New and Updated photos throughout second edition.